Carbanio Protects
Your Purchase and Money

Protect your purchases through Carbanio

Your safety at our heart

Dispute Resolution

You can ask for replacement of product or return of money within 72 hours of receiving the shipment when a purchase doesn’t meet your order requirements.

Resolution Support

If you have problems with a purchase, you could raise the concern to our investigation team through [email protected] and we’re here to help

Fraud Protection

Our Payment Gateway is PCI DSS Level 1 compliant along with frequent third party audits and a dedicated internal security team to make sure your data is always safe


If you’re concerned about suspicious activity, identity theft or phishing, please write to us [email protected]

Your order is
protected by Carbanio

You confirm
the quality

Supplier paid only
after quality confirmation


What’s covered?

  • You received similar but not the exact chemical you ordered for.
  • You ordered for x kg of a chemical, but you received y kg.
  • You received a damaged package of chemicals, though the purity level is what you ordered for.
  • You received a chemical that is not as pure as displayed at the time of purchase.

What’s not covered?

  • You purchased the Chemical directly from the Supplier where the transaction was not made in Carbanio.
  • Purchased Chemical in Carbanio, but got in touch with the Supplier directly for replacement and the replacement has not happened.
  • You have tested the purity and quantity after 72 hours of receiving the product and contacted Carbanio for replacement or refund.